Terms of service
Company Information
This website is owned and operated by ASTORGA TRADE LLC
Company Name: ASTORGA TRADE LLC
Address: 1701 PONCE DE LEON BLVD, STE 303, CORAL GABLES, FL 33134, United States
Tax ID: 88-3973367
Phone: +1 3475537363
E-mail: info@astorgatrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.
1. Scope
These terms of use apply to all purchases of furniture and home products made on the ASTORGA TRADE LLC online store, including sofas, beds, cabinets, and related accessories. All orders are intended for consumers in the United States.
2. Legal Basis
Customers have the right to cancel an order within 14 days of receiving the products, in accordance with U.S. consumer protection regulations.
3. Order Processing Time
ASTORGA TRADE LLC processes orders within 1 to 3 business days after receiving the order and confirming payment. Processing time is the period between payment confirmation and shipment.
Estimated delivery: 4 to 7 business days after shipment.
4. Carriers
All orders are shipped via authorized carriers in the United States, Such as FedEx, UPS, and USPS. Tracking information will be provided via email after shipment.
5. Prices and Taxes
All prices listed on the website include applicable U.S. sales tax where required and represent the final price. Customers are not responsible for additional taxes.
6. 14-Day Return Policy
Customers may request a return within 14 days of receiving products. Returned items must be in their original condition, free from damage or stains, may show minor signs of use, and remain resellable. All accessories and packaging must be included.
7. 14-Day Exchange Policy
Customers may request an exchange within 14 days of receiving products. Exchanged items must be in acceptable condition, may show minor signs of use, and remain resellable. Return shipping costs for exchanges are covered by ASTORGA TRADE LLC.
8. Return or Exchange Procedure
Customers must contact customer service by email (info@astorgatrade.com) to initiate a return or exchange. Customer service will provide instructions within 24 business hours.
9. Return or Exchange Address
Items to be returned or exchanged should be shipped to:
1701 PONCE DE LEON BLVD, STE 303, CORAL GABLES, FL 33134, United States
All return and exchange shipping costs are covered by ASTORGA TRADE LLC.
10. Refund Processing Time
After receiving and verifying returned products, ASTORGA TRADE LLC will process the refund within 2 business days using the original payment method.
11. Refund Amount
The refund covers the amount paid for the products, including product price and applicable taxes. Additional shipping costs for returns or exchanges are covered by ASTORGA TRADE LLC.
12. Product Warranty
All products include a 2-year limited warranty from the delivery date. The warranty covers defects in materials or workmanship but does not cover damage resulting from improper use or handling.
13. Data Protection
ASTORGA TRADE LLC protects customers’ personal information in accordance with U.S. data protection regulations. Customers may request access, correction, or deletion of their personal data.
14. Customer Support
For questions regarding terms of use, returns, exchanges, warranties, or other matters, customers may contact ASTORGA TRADE LLC customer service at info@astorgatrade.com.We will respond within 24 business hours to provide instructions and assistance.